Privacy Policy


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from kreativehedgehog.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies on our Site and how to disable them check our Cookies Policy or visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Our Site gives our Visitors a possibility to login via Facebook, Google+ or Amazon accounts. This functionality is available thanks to Photo Reviews, Wishlist, Instagram, Social Share app by SocialShopWave. You can read about their privacy policy here: http://www.socialshopwave.com/privacy-policy.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
  • Communicate with you;
  • Fulfill your Order;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our Customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We use the “visitor action pixels” from Facebook Inc (1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”)) on our website. Enhanced by Trackify for improved segmentation (without possibility to identify a person), in accordance to theirs privacy policy https://trackifyapp.com/legal.
This allows user behavior to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.
Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).
We are also using the history of our orders to inform page Visitors about recent purchases. Only limited information of first name, location and bought product are being disclosed. There is no possibility to identify the Purchaser by the Viewer in any possible way. Purpose of such activity is to ensure Viewers this page is live and trusted by other people. More about privacy policy of Sales Pop app by Beeketing you can find here: https://beeketing.com/privacy-policy.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our Customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
On top of that our Site uses three 3rd party applications to improve communication with our Clients. Tidio Chat is used directly on our site for instant communication, you can find their privacy policy here: https://www.tidiochat.com/en/privacy-policy. Another application that allows our Clients to easily communicate with us is Improved Contact Form and their privacy policy is available here: http://www.awio.com/privacy/. Another application being used is MailerLite for email marketing & email communication purposes, privacy policy can be found here: https://www.mailerlite.com/legal/privacy-policy.
In order to maximize the positive user experience of our Clients and present tailored recommendations our Site is equipped with Personalizer by LimeSpot Solutions and used in accordance to privacy policy placed under this link here: https://legal.limespot.com/privacy-policy. Another applications used for user experience purposes is Tracking & Delivery Updates by AfterShip and following privacy policy applies in this case: https://www.aftership.com/privacy. Our Site is active participant of Accelerated Mobile Pages project, in order to make our Site inline with this framework we use AMP by Shop Sheriff, privacy policy as follows: https://shopsheriff.com/privacy-policy.
In order to control and prevent all applications and main Site from performing actions Visitor of our Site might not want to allow we use GDPR Banner app which also holds our Visitors consents in anonymous form, privacy policy applies also here: https://smarteucookiebanner.upsell-apps.com/privacy.
Our orders are being mainly auto fulfilled with use of Auto Fulfill app (privacy policy: https://autofulfill.estoreautomate.com/privacy-policy.html) and following vendors, privacy policies available as per below:
Although not directly involved in process of providing best possible experience or helping to satisfy needs of our Customers in best possible manner we also use an app that allows us to donate certain amount to charity - Give & Grow by Pledgeling. This app also operates in accordance to its privacy policy which can be found here: https://www.pledgeling.com/privacy/.
To allow our Visitors quick and seamless purchase process our Site is using Buy Me app by MakeProSimp as sticky Add To Cart button. Thanks to that solution every Viewer can see additional Add To Cart button on the bottom of particularly long product pages. More about its privacy policy can be found here: https://makeprosimp.com/buy-me-sticky-add-to-cart-button-sticky-cart-privacy-policy/.
Ultimate Sales Boost by Hextom provides additional functionalities like offer end clock and stock level information, but do not process any personal data. Their general privacy policy is available under this link: https://hextom.com/ht_pp.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@kreativehedgehog.com or by mail using the details provided below:
Lit Dealer Limited
[Re: Privacy Compliance Officer]
590 Kingston Road, London, SW20 8DN, United Kingdom

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