1. Can I check where is my order?Of course, just type or paste your tracking number here.
2. Where can I find my tracking number?
3. How long does it take to deliver my order?
The processing time is usually no longer than 24 hours, up to 48 hours in cases of high season, but most orders are being processed within few hours after the purchase has been made. Estimated delivery is 3-5 business days after the package has left our warehouse.
Naturally, personalized products like books or watches can take a little bit longer. Please estimate 14-21 days for engraved watches orders and 6-14 days for personalized books. If you need your order faster, please send us a message and we'll see what we can do.
4. How much does shipping cost?
We do have flat shipping rate of $2.99 per order. If your order is above $50 shipping is on us :)
5. Do you ship outside of US?
Unfortunately, at the moment we only offer national delivery, but we do consider expanding our offer to other countries as well.
6. Amendments and Cancellations
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
- Number of items ordered
- Please contact us immediately after placing the order
- We cannot cancel your order once it has already been shipped
- You can view our full refund policy here
7. My Item Arrived Damaged
If this happens to you, please reach out to our support desk with:
- Your order number
- A picture of the damaged product